Orders & Payment

Q: How do I place an order?
A: Simply browse our collection, add your favorite items to your cart, and proceed to checkout. You'll need to provide your shipping details and payment information to complete your purchase.

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover) and payments processed securely through Shopify (like Shopify Pay, Apple Pay, and Google Pay).

Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption and secure payment gateways to process all transactions. We never store your full credit card details on our servers.

Q: How can I check the status of my order?
A: Once your order ships, you will receive a confirmation email with a tracking number. You can click the tracking number to see the latest updates on your delivery.

Shipping & Delivery

Q: How long does it take to process an order?
A: All orders are processed within 1-3 business days (Monday-Friday, excluding holidays) before they are shipped.

Q: What are your shipping options and costs?

• USA: We offer FREE standard shipping. Delivery takes 5-8 business days after processing.

• International: We ship worldwide for a flat rate of $19.00 USD. Delivery takes 6-18 business days after processing. Please note: International orders may be subject to customs and import fees, which are the customer's responsibility.

Q: Where do you ship from?
A: We ship all orders from our warehouse in Anchorage, Alaska, USA.

Q: Do you ship to P.O. boxes?
A: Yes, we can ship to P.O. boxes within the United States.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 14-day return policy from the date you receive your item. The item must be unused, in its original condition, and with all tags attached. Please see our full [Return & Refund Policy] for details.

Q: How do I start a return?
A: Please email us at contact@shoppetista.com within the 14-day window with your order number. We will provide you with a Return Authorization Number and instructions.

Q: Does Shoppetista offer exchanges?
A: We do not offer direct exchanges. To get a different size or color, please return the original item for a refund and place a new order on our website.

Q: How long does a refund take?
A: Once we receive and inspect your return, we will process your refund within 30 business days. The time it takes for the refund to appear in your bank account will depend on your financial institution's processing time.

Products & Sizing

Q: How can I find the right size?
A: We provide a detailed size chart for each product. Please refer to these measurements for the best fit. If you need further assistance, feel free to contact us!

Q: The item I received looks different from the website.
A: We make every effort to represent our products accurately. However, slight variations in color may occur due to monitor settings and photographic lighting. If you have a major concern, please contact us.

Account & Website

Q: How do I create an account?
A: You can create an account at checkout or by clicking the "Account" link in the header of our website. Having an account allows you to track orders and save your details for faster checkout.

Q: I forgot my password. What should I do?
A: Click the "Log in" link and then select "Forgot your password?" Enter your email address, and we will send you a link to reset it.

Contact & Support

Q: How can I contact customer service?
A: We'd love to hear from you! You can reach us at:

• Email: contact@shoppetista.com

• Phone: +1 (609) 666-7162 (Mon-Fri, 9 AM - 5 PM AKST)

• Mail: 1200 W Dimond Blvd, Anchorage, Alaska 99515

Q: How quickly do you respond to emails?
A: We strive to respond to all customer inquiries within 24-48 business hours.